What is a tag/memo and why do I need to enter it when depositing crypto?
Tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., youneed to enter the respective tag or memo for it to be successfully credited.
What transactions are eligible for Tag/Memo Retrieval?
- Deposit to BKEX accounts with wrong or missing tag/memo;
- If you entered the wrong address or tag/memo for your withdrawal, BKEX is unable to assist you. Please contact the platform you are withdrawing to for assistance. Your assets might be lost;
- Deposit of crypto that is already listed on BKEX.If the crypto you’re trying to retrieve is not supported on BKEX, please retrieve it via self-service retrieval.
How to fill in Tag/Memo Retrieval application form?
1. Log in to your BKEX account and visit "Application for deposit with wrong or missing tag/Memo.
2. Enter the details of your deposit:
You can use the search function to find the asset you want to retrieve. Please note that you can only apply for coins/tokens that are listed on BKEX. If you can’t find the coin/token you deposited, please retrieve it via self-service retrieval instead.
- Source address
Please fill in the sender’s address next to “from” or “sender”.
- Deposit amount
Please enter the deposited amount accurately. We support up to 8 decimal places. Please leave out the decimals after that and remove all separators.
A TxID/TxHash is an identification number that labels each transaction on the blockchain. Please make sure you copy the correct TxID.
Do not enter information other than the TxID here, such as deposit and withdrawal address, your UID or email address, etc.
3. Confirm your application details and click [Submit]. You can then check the application status from [Application Records].
- For the safety of your funds,your deposit will be returned to the original sender’s addressafter we confirmed your application. If the deposit comes from another platform, please contact the platform for assistance.
- If the tag/memo you filled coincidentally belongs to another user, your deposit might be transferred to that user’s account. We are unable to assist.
- We will collect fees for the retrieval service, which is five times the transaction fee of the crypto you’re trying to retrieve. If the amount of your retrieving deposit after deducting the fee is smaller than the minimum withdrawal amount, we cannot help you retrieve it. For deposit and withdrawal fees and minimum withdrawal amount, please refer to this page.
Why can’t I submit my application?
- The details you entered are different from the transaction you’re trying to submit;
- The transaction isn’t related to a wrong or missing tag/memo;
- You entered the wrong sender address. Please check that you entered the correct sender address, not the deposit address;
- You didn’t enter the deposited amount accurately. Please enter up to 8 decimal places and remove all separators;
- You have already submitted the application for this transaction. Please check your application record here;
- The amount of your retrieving deposit after deducting the fee is smaller than the minimum withdrawal amount;
- The TxID/TxHash might display in a different format for certain crypto, and our system cannot recognize it. Please try converting it into another format here and try again.
For example, a TxID/TxHash of certain crypto can be converted into the below format. Please enter the one on the right and submit again.