From about 17:00 to 21:00 on September 13, 2020 (UTC+8), there was a display anomaly for contract index of some underlyings in perpetual swap section. After the problem occurred, BKEX team has lost no time in repairing the system and resumed normal trading.
BKEX team adheres to the value of being responsible for users and user first, and will make full compensation to users whose position was blown up due to the abnormal index display. This compensation involves 408 users. The platform staff has actively contacted the relevant users to explain the compensation scheme. Meanwhile, users who are not connected with the platform staff at present can contact the official customer service as soon as possible. After verifying the information, compensation will be given within 24 hours.
Since BKEX was established, BKEX has always taken "providing users with high-quality products and services" as its core values. We will never evade our responsibilities for the losses not caused by users' investment decision-making. At the same time, we will fundamentally solve the problem and avoid the same problem in the future.
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