From about 17:00 to 21:00 on September 13, 2020 (UTC+8), there was a display anomaly for contract index of some underlyings in perpetual swap section. After the problem occurred, BKEX team has lost no time in repairing the system and resumed normal trading.
BKEX team adheres to the value of being responsible for users and user first, and will make full compensation to users who suffered losses due to the abnormal index of perpetual swap during the period and the profits gained due to the perpetual swap index is abnormal, the platform will not do retrieve it.
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