Recently, some users chose the wrong chain when transferring FEG from BSC for deposit, resulting in the tokens not arriving at the account. Here, BKEX Team issued a announcement.
BKEX has made a prompt in the announcement of FEG listing, the website deposit interface, and the App deposit interface that FEG is a multi-chain token, and we hope users check it to avoid mistake. However, some users still choose the wrong chain, resulting in the deposited tokens can not reach the account. BKEX Team deeply regrets that. We have received the feedback. If it permits, the BKEX team will try our best to help users recover their lost assets. Before that, many users lost their assets due to their own reasons, and BKEX Team did their best to help them recover them for free. But the situation is different from before. But only address has a private key, we can retrieve the lost assets for users.
The ERC20 address adopted by BKEX is the contract address. Users can view it through the browser. The word "Contract" is used in front of the address instead of "Address". The contract address does not have a private key, so if you deposit other ERC20 chain tokens to the ERC20 address allocated by platform, the platform also can't retrieve the lost tokens. We deeply regret that we are unable to help users recover the assets lost due to the wrong chain selection.
Finally, BKEX Team once again reminds users that users must carefully check the address and select the correct address when depositing or withdrawing. If you have any questions, please contact our 7 * 24 online customer service immediately, and we will answer them patiently.
BKEX takes the user as the center and takes " user first" as the basic principle, and the platform will provide the best service for you.
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